Head of Property Management Accounts London West End £70-£85k Office 5 days a week
The role: To manage a team of Property Accountants as well as retaining direct responsibility for a portfolio of properties, contributing to day-to-day delivery and leading from the front.
Duties:
Lead and manage the Property Management Accounts team
Define clear roles, responsibilities and performance expectations
Establish regular team meetings, one-to-ones and workload planning
Recruit, develop and retain high-performing team members
Create a culture of accountability, ownership and delivery
Manage a defined portfolio of properties
Prepare and review service charge accounts, reconciliations and client reporting
Oversee rent collection and arrears management
Support the team during peak periods and deadlines
Lead by example through high-quality delivery
Implement a clear operating structure
Introduce task tracking and ownership
Establish a monthly close timetable
Ensure processes are documented and followed
Oversee all reconciliations
Ensure compliance with RICS Code and internal controls
Enforce PO and approval processes
Introduce review procedures
Deliver concise reporting and dashboards
Provide insight to support asset management decisions
Work closely with Property Asset Management and Facilities Management teams to enable the business to deliver a high-quality service
Requirements:
Experience of managing a team of property accounts
Extensive property management experience – including complex service charge reconciliations.
