Title – Property Management Accounts System – Helpdesk Analyst Location – London £40k – £45k + Hybrid (2 days office, 3 days home) & Benefits
The role:
Provide quality support for for our property asset management system whilst continually strive to improve customer relations, customer satisfaction, and focus on customer needs.
Duties:
Provide clients with application support by guiding them through problem- solving steps and when necessary, utilising remote desktop support tools to resolve issues.
Accurately record incoming telephone calls or emails as Helpdesk calls ensuring that each issue is properly tracked, categorised and prioritised
Manage and prioritise support tickets based on urgency and impact.
Collaborate with all other teams within the Company to escalate and resolve complex technical issues, ensuring that our customers receive timely and effective support.
Ensure the protection of the company interests through the appropriate use of formal communication with customers and suppliers.
Complete other appropriate ad-hoc duties assigned by the Helpdesk Manager
Requirements:
An acceptable level of Property management and accounting knowledge to be credible with any member of staff or customer with regards to relevant business issues.
Anticipate and understand customer needs.
Awareness of all relevant issues and their priorities.
Solid planning, scheduling, monitoring and reporting skills
Proficiency in Microsoft Office Suite.
An understanding of Microsoft SQL Server
Why should you work for this company?
A great opportunity for a Property Accountant seeking a more technical role
Casual dress code!
Enhanced benefits available
Interview process:
Two stage process
1st stage on Teams/Zoom
2nd stage held face to face in the office
If you would like further information on this opportunity please apply online with your updated CV or contact Holly Osborn 07393 126240 or Alec Mackenzie 07767 661896
